Standard Shipping
 Estimated Delivery 4-6 business days
 Free standard delivery on orders over $39
 
Express Shipping
Estimated Delivery 1-3 business days
 Free express delivery on orders over $135

Please log into your account through our online store. If your order has been fulfilled, click onto the order information to find your tracking information there.

 If you don’t have a TEFIN3 account, your order status & tracking information will be sent to the email address you submitted when place your order.

 If neither of above two can help you check your order status & tracking information, please contact us directly.

Depending on the status of your order, we may not be able to cancel your order if it has been shipped out already. In order to best assist with your request, we recommend reaching out to us via phone or direct email for immediate assistance. If we are unable to cancel your order, we can always walk you through our easy returns process.

You may change your shipping address after you place an order by contacting customer service below. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. 

Both TEFIN3 e-Gift Cards and coupons are valid for purchases online and in-stores. Meanwhile please pay attention to their validity.

We will always try to get your order to you in the most efficient and sustainable way possible. However, on occasions, there is a possibility that your order may come in more than one shipment due to stock availability and your items having to be picked from different places.
 
This means that your items won’t necessarily be shipped at the same time and you may receive an email advising that 'Some items in your order are on the way'. If this happens please don't worry, the remainder of the items in your order will arrive shortly afterwards.

 This is completely normal and there is no need to contact our support team on this occasion. However, if you experience significant delays we will, of course, be there to help.

Shipping estimates are provided by UPS or DHL. We have been advised that some customers may experience delays due to COVID-19 safety protocols.

During shopping seasons such as Black Friday, Christmas, new year sale also may cause a delay for its rising huge delivery demands in short time. Sorry for the inconvenience!

No, we do not. If your order somehow passes our system with a PO Box address, this will cause delays.  

You can return or exchange TEFIN3 products worry-free for whatever reason you don't want them any more. Our products can be returned within 60 days of receiving your order.

We provide free return on all orders, however, in order to receive a full refund, all items should be returned to us UNWORN/UNUSED with all tags still attached and in the same condition as when you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.

Before you return anything, please contact us to apply a return tracking number firstly. Important: all returns without return tracking number will be rejected by our warehouse. please prepare a photo or a short video of the item(s) and email them to us with your return tracking number.

In general, the refund process may take up to 7-14 business days due to return delivery and returned items check by our warehouse. However, we will try our best to get refund back to you as fast as we can. 

Exchanges must be done within 60 days of receiving your order. Exchanges can also only be made for a different size/color of the same item, not a completely different item.

Exchanges are free, so please discount the price shown on our returns system, which is for our internal refund process only.

In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

Your order number
The name of the item you did not receive
The name of the item you received in it's place
A clear photograph of the item you have received, including logo and label on package

Once we've received the above info, our Customer Support team will get this sorted for you ASAP!